Legacy: I-9 & E-Verify via the Clear I-9 Integration (Existing Customers)

Purpose

The Clear I-9 integration runs Form I-9 and E-Verify through a third-party Clear I-9 account. Employees complete Section 1 in Clear I-9, reached by single sign-on from UZIO. Employers complete Section 2 in Clear I-9. Clear I-9 submits the E-Verify case according to the worksite configuration you hold there, and sends the case status back to UZIO so you can see it alongside the employee record. This article covers connecting, mapping worksites, what to expect from the status feed, and how to tell whether you are on this path at all.

Who can do this: users with access to the Integrations page (typically the Employer Admin), plus a registered Clear I-9 account and its Customer ID (issued by Clear I-9 support).

Which path am I on? Clear I-9 vs the native E-Verify module

UZIO supports two ways of running Form I-9 and E-Verify. Confirm which one you are on before following any instructions. The screens, the support route, and the articles are different.

Not sure? If your Integrations page has a connected Clear I-9 tile with a Customer ID, you are on Clear I-9. If your employees complete Form I-9 inside UZIO and you see an I-9 (E-Verify) document with UZIO case statuses, you are on the native module.

What flows between UZIO and Clear I-9

Set up the integration

1. Open Integrations from the left menu and find the Clear I-9 tile (category Employment and Eligibility Verification).
2. Click Connect. A popup explains: "Each company registered with Clear I-9 gets a unique Customer ID. To get your Customer ID, contact Clear I-9 support."
3. Enter your Customer ID (letters, numbers, and hyphens only; up to 64 characters) and click Connect. UZIO ignores capitalisation and hyphens when it checks the ID with Clear I-9, so ABC-123 and abc123 are the same ID.
4. On success the page shows "Successfully connected to your Clear I-9 account." and the tile shows Connected with a Manage button. Disconnect is a link inside the expanded tile. Connecting also registers the event notifications that keep statuses current in UZIO.

Map worksites

Mapping UZIO work locations to Clear I-9 worksites makes each employee's I-9 task inherit the right worksite configuration. Whether E-Verify submits automatically is a setting on the Clear I-9 worksite itself. UZIO passes the mapped worksite; it cannot see or change that setting.

1. Click Manage on the Clear I-9 tile. The page states: "This page allows you to manage company work locations mapping between Uzio and Clear I-9." Every UZIO work location is listed with a dropdown of your Clear I-9 worksites.
2. Map each UZIO location to a Clear I-9 worksite, or to None. None is the only option if you have not created worksites in Clear I-9. Worksites that are inactive on the Clear I-9 side may still appear, so pick carefully.
3. Click Save.

Disconnect

Expand the Clear I-9 tile and click Disconnect. UZIO asks: "Are you sure you want to disconnect the integration with Clear I-9?" Click Yes; the page confirms "Successfully disconnected from your Clear I-9 account."

How the workflow runs on Clear I-9

Assigning forms, Section 1, Section 2, E-Verify submission, statuses, the I-9 compliance dashboard, document storage, and rehire handling follow the same overall shape described in the native articles, with two differences for Clear I-9 customers:

• Section 1 and Section 2 open in the Clear I-9 platform by single sign-on rather than inside UZIO.
• Case reminders are managed within Clear I-9, not by UZIO's native reminder system.

For the shared workflow, see:

• Completing Section 1 of Form I-9
• Reviewing and Verifying Form I-9 (Section 2)
• E-Verify Case Statuses and Workflow
• E-Verify Automated Reminders applies to native customers only.

Rehires

For Clear I-9 customers, rehire handling (a new I-9 and case, or Supplement B (Reverification and Rehire) within three years when the previous case returned Employment Authorized) is performed in Clear I-9. For the current E-Verify rules, consult E-Verify's own guidance or your legal advisor.

Common problems

My Customer ID is rejected

Check the ID with Clear I-9 support; UZIO validates it against Clear I-9 at the moment you click Connect. Capitalisation and hyphens do not matter. If the popup rejects the entry before you can submit, it contains a character other than a letter, a number, or a hyphen.

Statuses in UZIO stopped updating

Status events come from Clear I-9's notifications, which are registered when you connect. Disconnect and reconnect with the same Customer ID to re-register them; your worksite mapping is restored. If statuses still do not arrive, the case may not have moved in Clear I-9; check there first.

A worksite is missing from the mapping dropdown

Worksites are created and activated in Clear I-9. Create it there, then reopen Manage in UZIO.

Which product am I actually on?

See the comparison table above. Following the native-module articles while on Clear I-9 (or the reverse) is the most common cause of confusion.

Still stuck?

Questions about the Form I-9 itself, a specific E-Verify case, worksite settings, or your Customer ID go to Clear I-9 support. Questions about what the law requires go to USCIS or your counsel.

If the Clear I-9 tile is missing, the connection fails after Clear I-9 has confirmed your Customer ID, or statuses are not reaching UZIO after reconnecting, please reach out to us at support@uzio.com or call +1-571-601-1752. Send your company name, the employee's UZIO Employee ID, the date the I-9 was assigned, and a screenshot of the Clear I-9 tile. Do not send images of identity documents.

Related articles

• E-Verify Overview and Enrollment (native, the current path)
• Running Background Checks with Checkr
• Integrations Overview