Correcting Contractual Minimum Wage (CMW) Rates

Purpose

Amazon sets a Contractual Minimum Wage (CMW) for each delivery station and job title, and revises it from time to time. UZIO receives those rates, compares them against what your Delivery Associates are actually paid, and tells you who is below the new floor.

This article covers both ways to bring an employee back into line: the CMW Rate Compliance list on your home page, which is where you find and correct everyone who is below, and a manual rate change on the employee's profile, which you use for one person or for anyone the list does not cover.

When to use this

• Amazon published a revised rate and you need to bring your Delivery Associates onto it.
• You are checking, before a pay run, that nobody is being paid below their station's CMW.
• You hired or transferred a Delivery Associate and need their rate to match the station they now work at.

Who can do this: users whose role grants edit access to employee job data and permission to see compensation on screen. The Employer Administrator has both by default. With view-only access on either one you will see the list, but the correction actions are disabled.

Who UZIO checks

UZIO evaluates an employee only when all of the following are true:

The comparison uses the job record in force on the rate's effective date, not today's record. An employee is flagged only when the CMW rate is higher than their hourly rate. A rate exactly equal to the CMW is compliant.

Where to find it

Go to your home page and open Alerts & Insights > Employee Data. The row is CMW Rate Compliance, with a count of how many employees are currently below their station's rate.

This list is the surface to work from. It is always there, it reflects the current position, and it is where you correct people.

Each row gives you the employee's name and employee ID, their work location and job title, their current hourly rate, the CMW rate they should be on, and the date that rate takes effect. The list respects the page's Pay Group filter, and you can Hide a row you have dealt with. Hiding is per user, so it does not remove the row for your colleagues.

Option 1: correct employees from the CMW Rate Compliance list

1. On the home page, open Alerts & Insights > Employee Data and click CMW Rate Compliance.
2. Review the employees listed. Check the CMW rate and effective date on each row before you act, because the correction is applied exactly as shown.
3. Select the employees you want to correct.
4. Apply the fix to your selection.

Each selected employee's hourly rate is raised to their station's CMW rate, effective from the rate's effective date. UZIO reports how many employees are still outstanding.

What the fix actually changes

The fix is an ordinary effective-dated job change, the same kind you would make by hand:

• The employee's hourly rate is set to their station's CMW rate.
• The change is effective from the CMW rate's effective date, not from today.
• It is recorded in the employee's job history, so the old rate and the date it ended are preserved.

Nothing else on the record is touched. Job title, work location, department and pay group all stay as they are.

Option 2: update a rate manually

Use the profile when you are correcting one person, when the employee is not on the list (for example a salaried employee, or someone in another job category), or when you need a rate different from the CMW.

1. Open Employees and click the employee's name, or find them with Search Employee by Name or ID.
2. Go to the Job page of their profile.
3. Edit the compensation details and enter the new hourly rate.
4. Set the effective date. To match what the built-in correction would have done, use the CMW rate's effective date.
5. Save.

The change applies immediately, with no approval step, and is written to the employee's job history from the effective date you entered.

Common problems

The list is empty but I expected to see someone

Your role may be filtering it. The list only shows employees you have access to, so an Employer Administrator may see rows that you do not. Ask them to check.

I corrected people, but the count has not cleared

Either somebody was skipped because you lacked edit access to their record, or a rate was revised for a second station at the same time. Reopen the list and check who is left. Remember that the page does not refresh by itself.

An employee I know is under-paid is not on the list

Check each condition in turn. Are they Active, are they Hourly rather than salaried, are they in the Delivery Associates job category, and is their work location matched to a station with a published rate? If they meet every condition and still do not appear, do not assume they are compliant. Correct their rate manually on their profile, as in Option 2, and tell UZIO Support so we can look at why the row is missing.

The rate shown is not the rate I expected for that job title

The CMW rates come from Amazon, per station and job title, and UZIO applies them as received. UZIO cannot change a rate. If the figure is wrong for the role, raise it with your Amazon contact. In the meantime you can set the employee's rate manually on their profile, as in Option 2.

The fix action is greyed out

You have view-only access to either employee job data or on-screen compensation. Both are needed, with edit access on job data, before you can apply a correction.

Numbers on the home page have not moved after a correction

Only the live workforce counts refresh on their own. Use Refresh on the home page to reload the rest. See Your Employer Home Page (Compliance Dashboard).

Still stuck?

Contact your UZIO Customer Success Manager, or UZIO Support at support@uzio.com or +1-571-601-1752. Send the employee's name and employee ID, their work location and job title, the CMW rate and effective date shown on the row, and a screenshot of it.

For a rate you believe is wrong at source, such as the wrong figure, the wrong station, or a job title Amazon has not published a rate for, raise it with your Amazon contact. UZIO applies the rates it receives and cannot change them.

Related articles

• DSP on UZIO: What's Different — the wider set of Delivery Service Partner differences
• Your Employer Home Page (Compliance Dashboard) — the page the CMW Rate Compliance list sits on
• Managing Employees: Viewing and Editing Employee Records — the Job page and effective-dated changes
• Setting Up Company Master Information — work locations and job titles, which the rates are matched against
• Running a Special Payroll — paying retroactive amounts after a back-dated rate change