Reading and Paying Your UZIO Invoice

Purpose

UZIO invoices your company for use of the platform. This is separate from payroll: the invoice covers UZIO's fees, not your employees' wages, taxes or benefit premiums. This article explains what the invoice contains, when it is issued, how to check the numbers, how to pay or set up automatic payment, and how to raise a query about a line.

Who can do this: Employer Admins. Whether the in-portal page can be granted to other employer users has not been confirmed.

When you receive an invoice

UZIO issues one invoice a month, in arrears, covering the previous calendar month. The invoice is built from the payroll runs whose pay date fell in that month and whose status was Approved. A month with no approved payroll produces no payroll lines.

Invoices are prepared by UZIO's billing team in its accounting system and emailed to the billing contact UZIO holds for your account. To change that contact, contact UZIO Support at support@uzio.com.

What the invoice contains

Each payroll run in the month produces its own group of lines, labelled with the pay-period dates. Which lines appear depends on the modules in your agreement.

Two points customers often ask about:

• A special payroll adds lines. If you ran an off-cycle payroll (for example a final paycheck or a bonus run), that run appears as its own Special Payroll line with its own Base Fee. A month with two runs costs more than a month with one.
• The count is employees paid, not headcount. An employee on the roster who was not paid in a run is not counted for that run. An employee paid in two runs is counted in both.

Sales tax, discounts, credits and a previous balance do not appear unless UZIO's billing team has added them to your invoice by hand. Contract-specific terms such as minimum monthly fees or annual prepayment follow your agreement rather than the standard lines above.

Checking a count before you query it

Before raising a query, confirm the employee count for the period. The payroll reports in Reports show the employees included in each pay run; the run's summary count should match the quantity on the matching Payroll Processing or Special Payroll line. If your agreement bills other modules (HR, Time Tracking), UZIO counts those from a month-end usage report rather than from payroll runs; ask UZIO Support for the count used if it looks wrong.

Viewing invoices in the portal

Where it is switched on for your account, the Billing / Invoices page in the Employer Portal lists every invoice with its date, total and balance. Open an invoice to see the lines above and download it as a PDF. At the time of writing this page is available to DSP accounts. If you do not see it, your invoices are delivered by email only.

[Screenshot: Billing / Invoices list with one invoice expanded — capture on a DSP demo account once an invoice exists; use demo data]

Paying and setting up automatic payment

The invoice itself does not carry a pay-online button. Pay by the method in your agreement, or set up automatic payment so UZIO collects each invoice from a bank account or card on file. To enrol in automatic payment, contact UZIO Support at support@uzio.com and ask for autopay enrolment. The billing team will collect your payment details through a secure channel.

Querying a line on the invoice

There is no dispute button in the portal. Raise the query with UZIO Support, and pay the undisputed part of the invoice in the meantime so your account stays current.

Still stuck?

Please reach out to us at support@uzio.com or call +1-571-601-1752. Include the invoice number and date, the line you are querying, the pay-period dates on that line, the count you expected, and where you got it (for example the pay-run summary). Do not include bank or card details.

Related articles

• Employer FAQ — where current pricing is published
• Running a Special Payroll — each special run is billed as its own line
• Processing a Regular Payroll
• Navigating the Employer Portal